Delivery & Shipping, Refund & Returns Policy

Shipping Policy

Domestic (India):

• Orders are delivered within 3–5 business days from the order date.

• Shipping charges may apply depending on order value, weight, and delivery location.

International:

• Orders are delivered within 8–21 business days, depending on the destination country.

• Shipping charges are extra and calculated at checkout.

• Any customs duties, GST, import taxes, or clearance charges applicable in the destination country must be paid by the customer.

• Delivery timelines are subject to customs clearance, local courier delays, and unforeseen circumstances beyond our control.

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Cancellation Policy

Domestic (India):

• Cancellation before shipment is allowed if the order has not yet been dispatched.

• To cancel, email us at meru.organic@gmail.com

• Refunds are processed within 3-10 business days after cancellation approval.

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International Orders:

• No cancellation is allowed once the order is processed.

• Orders once shipped cannot be cancelled under any circumstances.

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Refunds & Returns

Domestic (India)

Cancellations before shipment: Refunds are processed within 24–48 business hours of approval.

Cancellations after shipment / returns: Refunds are initiated once the returned product reaches our warehouse and passes quality verification.

• Online Payments: Refunds are credited to the original payment source within 2–10 business days.

• Cash on Delivery (COD): Refunds are processed via bank transfer after receiving your bank details by email.

Discount Vouchers & Loyalty Points:

• Discount vouchers are single-use and non-refundable.

• Loyalty points redeemed will be credited back in case of cancellation.

Damaged / Wrong Products:

• If you receive a defective or incorrect product, email meru.organic@gmail.com

• within 2 business days of delivery, with images and order details.

• Products must be returned in their original packaging with seals, labels, and barcodes intact.

• Replacements are subject to stock availability. If unavailable, a full refund will be issued.

Non-Returnable Items:

• Used, opened, or partially consumed products are not eligible for return or refund.

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International Orders

• No returns or replacements are accepted for international orders.

• No cancellation is allowed after order processing.

• Only damaged-in-transit cases may be reviewed (with valid proof), but refund eligibility is at our sole discretion.

• Refunds for international transactions may take longer depending on banking channels and currency exchange timelines.

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Important Notes & Disclaimers

• Product Availability: Delivery timelines are estimates and subject to product availability, courier delays, customs clearance, and unforeseen circumstances (natural calamities, strikes, lockdowns, etc.).

• Health & Hygiene Clause: For safety and hygiene reasons, once a product is opened or used, it cannot be returned or refunded.

• Customer Responsibility:

• Customers must provide the correct shipping address, pin code, and contact details at checkout.

• We are not responsible for failed deliveries due to incorrect addresses, refusal to accept delivery, or absence at the time of delivery.

• Force Majeure: MERU Bio Herb is not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or government restrictions.

• Fraudulent Transactions: We reserve the right to cancel orders suspected to be fraudulent or involving payment irregularities.

• Jurisdiction: All disputes are subject to the exclusive jurisdiction of the courts in Faridabad, Haryana, India.